2ndturnCanada Auction Frequently Asked Questions (FAQs) :
1: May I browse listings without Registering?
A: No, you may not browse unless you are a registered and authorized bidder. You must log in using a valid email address and password.
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2: How do I register if I do not have a 2ndturnCanada affiliated e-mail address?
A: Please see instructions on the 2ndturnCanada Registration page. Select Option 2 or Option 3 as applicable.
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3: Why did my screen "refresh" after I submitted my Registration Information?
A: Your browser's cookies have probably been disabled. Check the Internet Options or Preferences from your browser's toolbar. If your cookies are disabled, you will not be able to navigate this site.
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4: Do I have to enter my credit card information when I Register?
A: You do not have to enter your credit card information in order to register, and will be able to browse listings; however you will not be able to bid on product until you enter your credit card information and the system validates it. Winning bids will be auto-billed to the card on file as soon as the auction closes.
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5: What is AVS and why does my MasterCard/ Visa need to be authenticated by it?
A: AVS is an authentication service that verifies that the number on your card matches your address info. The company that transacts all auction purchases (PayPal) only recognizes AVS for authentication.
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6: Can I have a P.O. Box as my shipping address?
A: Yes, Canada Post does deliver to P.O Boxes.
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7: Can I use a 2ndturnCanada affiliated Credit Card, Gift Card or Rewards Certificate to pay for goods I win at auction?
A: No, sales of on 2ndturnCanada can only be purchased using Visa or MasterCard.
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8: How do I know if I won the auction?
A: We will notify you by email if you win. The e-mail will contain all the information that is relevant to your winning bid. You can also check the MY AUCTIONS tab at the top of any page to see the current status of all your bids.
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9: How will I know if I am no longer the highest bidder?
A: We will send you an email when your bid is no longer the highest bid submitted. However, there can be unpredictable delays in email transmission. We suggest that you regularly visit our site to check your "bidding history" in My Auctions.
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10: What if I want to cancel my bid after placing it?
A: All bids are FINAL, you cannot cancel or lower a bid once it is made. Only bid on the items you intend to purchase. Note: Be sure to regard the 'pick up' locations specified within the product posting before placing a bid. A 25% restocking fee of the original purchase price up to (and no greater than) $25.00 will be applied to purchases that are not picked up within 7 calendar days of auction close date.
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11: How do I return an item that I have received that is damaged or defective?
A: Please log in, then CLICK HERE
to request an RMA for item that are "not as advertised" when received. No other returns will be accepted as all sales are final.
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12: What time zone are these auction displayed in?
A: All auctions are based in Pacific Time.
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13: How does Proxy (Automatic) Bidding work?
A: When you bid on an Auction, you can use our Automatic Bidding process. By
default, you can bid the minimum bid -- this amount is displayed for you on the
bidding page. However, you can also enter a higher maximum bid that reflects the
maximum you're willing to pay for the item. This amount is always kept
confidential from other bidders. Our automatic bidding software then enters the
lowest possible winning bid for you. If another buyer bids (in real time or by
Proxy), we will automatically raise your bid until you are Winning or until you
have reached your maximum.
Example:
1) Opening Price is $36.00 with a bid increment of $4.00.
On the Bid Entry page,
you enter Your Maximum bid of $60.00 and click Place Bid.
The next page confirms your bid. "Your current bid is: $36.00", you
click Submit.
The system processes your bid.
You are the current winning bidder at: $36.00
You receive a Bid Confirmation via email.
2) Another Bidder comes along to bid against
you:
On the Bid Entry page,
he enters a Maximum Bid of: $52.00.
The next screen confirms his bid.
The system then processes your PROXY bid because you entered a
maximum bid of $60.00.
Second bidder is now losing with a $52.00 bid
You are still winning at: $56.00
17: The description of the item I want is limited - can someone tell me more about the item I want?
A: Items are described with as much detail as available at the time the item is listed. If you need more information about the item you want to bid on, we suggest you visit the manufacturer's website or research the item elsewhere on the internet. Please do not bid on an item unless you are sure its the item you want.
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18: What is the Opening Bid and can I bid less than that amount?
A: The Opening Bid is the amount we set as the minimum amount allowed to bid on the listing. If you try and bid less than the minimum, the system will ask you if you want to increase your bid to the minimum before it can be accepted.
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19: Is my credit card and personal information secure?
A: This server uses SSL (Secure Socket Layer) technology, the industry standard in Web security used primarily for transmitting sensitive information over the Internet. If you are using an AOL browser, or another non-standard browser, it may not support an SSL connection.
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20: Can my friends and family create their own IDs to shop on the 2ndturnCanada?
A: Yes, you may invite your friends and family by clicking on the ‘Invite a Friend’ icon provided on the main page, and providing your friend or family member’s email address and a personalized note.
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21: What is the warranty and return policy for purchases on this site?
A: 2ndturnCanada Warranty: All items come with a 14-day money back guarantee. Please refer to our Terms and Conditions page.
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22: How does "Buy Now" work?
A: For items that are listed with a "Buy Now" option you may choose to win the item immediately by agreeing to pay the "Buy Now" price listed. Simply click on the "Buy Now" button, after which you will be asked to confirm acceptance by clicking the "Commit to Buy" button. Please note that your credit card will be charged for the full "Buy Now" amount upon clicking the confirmation button.
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23: When can I pickup my "pick up only" items?
A: Items classified as "pick up only" can be retrieved Monday—Friday 7:00am—2:30pm local time. Closed weekends and most holidays.